NDN Group Partners with Shopline to Offer One-Stop E-Commerce Solution
Nowadays anyone can start an e-commerce, but which platform should you use this is the question. At NDN Group we are here to help, combining our knowledge in digital solutions and our latest partnership with Shopline, a leading holistic e-commerce platform which makes running e-commerce easy to manage and scale.
Shopline was founded in 2013 in Hong Kong. In a short period of time, they have expanded their operations to Mainland China, Malaysia, Taiwan, and Vietnam. Currently, employing over 200 people in the region and has over 100,000 merchants. In 2017, they became a Google Partner, the first e-commerce platform from Greater China. Their merchants are from multiple sectors such as apparel, automobiles, electronics, fast-moving consumer goods, food & beverage and more. Agatha, Fujitsu, Shu Uemura are some of their showcases. Their easy-to-use platform provides website design, stock management, analytics, customer service, and delivery.
Before you decide to sell online, you should know what is the objective; which audience you are targeting namely local, regional or global; and what is your budget? These will determine how complex your e-business will be and the kind of support you will need. You will need a solution that is compatible with your goals to avoid disappointment.
If you use a one-stop e-commerce platform, designing the website will be the first task for set up. Don’t worry if you are not familiar with design or programming. Shopline has 22 existing templates you can choose from. If you are feeling adventurous, you can also design your own. Simply drag and drop the functions you want and it will be ready. Their websites are mobile responsive so it will adapt to desktop, mobile, and tablet without any issues.
When the store design is ready, you will need to integrate your products to the inventory system. Shopline provides real-time inventory status. You will know what exactly is in stock and what needs to be replenished. Making it easy for you to respond to competitors and plan your promotion.
Knowing how your products are sold is important. Then you can decide your sales strategies such as what kind of offers to provide and which product to push. You can make all these decisions from Shopline’s powerful analytical tool. Say if you want to retarget customers who only purchased once, you can identify them, send an exclusive offer that’s valid for 48 hours to drive sales. The platform makes it simple for you to identify your target segment and customize promotions.
Above all, payment is crucial in any business. The platform makes receiving payments and making a refund seamless by supporting most of the payment gateways including major credit cards, Alipay, Apple Pay, Google Pay, PayPal, Stripe, bank transfer, PayMe and Faster Payment System (FPS).
Our partner understands customers have a busy lifestyle. They can receive goods at the comfort of their home or if they wish to pick up their order, they can go to specific locations such as 7/11, SF Express centers or smart lockers.
In today’s market, the capability to provide instant customer services can make or break your business. Shopline realizes this and therefore it has provided 24/7 customer service support through AI chatbot. Above all, customers can also get assistance through Facebook Messenger, email and SMS for a hassle-free user experience.
In terms of merchant support, Shopline provides many seminars and tutorials to help brands to improve their business. Say you have an ambitious goal to go global, visit their website and look for guides on how can a brand reach a wider audience in foreign markets and start selling internationally? If you want something more on digital marketing, there are guides on SEO and social media selling too. The tutorial covers endless topics on e-commerce.
Different from other marketplaces, Shopline has a simple subscription plan. If you sell over a specific volume, you will be charged a percentage of each transaction. If you don’t have time to go through the entire set up process by yourself, we are here to help. Through NDN Group and Shopline’s alliance, you will get all the advice and agility you need to win in the fast-paced digital world. Email our team info@ndngroup.com to find out more about the service and kickstart your e-commerce now.